Return & Refund Policy
Last Updated: 30 July 2025
At Bull-Crafts.com, customer satisfaction is our top priority. If you’re not happy with your purchase, we’re here to help.
1. Return Eligibility
You can request a return within 14 days of receiving your order if the item:
- Is unused and in original condition
- Is returned with original packaging
- Has a valid reason for return
2. Non-Returnable Items
For hygiene and safety reasons, the following products are not eligible for return:
- BDSM items that involve intimate use
- Customized or engraved items
- Opened knife products
3. Refund Process
Once your returned item is received and inspected, we will notify you via email. If approved, your refund will be processed to the original payment method within 5–10 business days.
4. Return Shipping
You are responsible for the return shipping cost unless the item was damaged or incorrect upon arrival.
5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photo evidence. We’ll offer either:
- A replacement
- A full refund
6. How to Request a Return
To initiate a return, please email us at: support@bull-crafts.com
Include your order number and reason for return.
7. Exchanges
We currently do not offer exchanges. You can return your product for a refund and place a new order.
8. Contact
If you have any questions about our return policy, feel free to contact:
Email: support@bull-crafts.com
Working Hours: Mon–Fri, 9:00 AM – 6:00 PM (UTC+1)